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Cancellation, Return and Refund Policy

Last updated: 29 September 2026

This English text is provided for information. The Turkish version on testcim.com/iptal-iade prevails.

Right of withdrawal

testcim Premium is a service performed instantly online and intangible content delivered instantly to the consumer. Under Article 15(1)(ğ) of the Turkish Distance Contracts Regulation, the right of withdrawal does not apply to such contracts.

On the payment screen you are asked to expressly agree that the service is added to your account as soon as payment is confirmed and that you therefore lose the right of withdrawal. The purchase cannot be completed without this consent.

When do we refund?

• If your payment was taken but Premium cannot be added to your account because of a technical problem on our side, and the problem is not solved within 3 working days of your report,
• If the Premium fee is charged more than once for the same account (the extra amount),
• If you were charged an incorrect amount (the difference).

How to request a refund

Use the contact form with the topic "Premium and payment", and include your account email and the payment date. We will resolve your request within 3 working days.

How refunds are paid

Approved refunds are made to the card used for payment through the payment institution PayTR. The time for the refund to appear depends on your bank, usually 2-10 working days. We do not refund in cash or to another account.

Cancellation by the seller

We may suspend an account if we find misuse, for example sharing the account with others or copying and distributing the content.

Complaints

Please write to us first. You may also apply to the Consumer Arbitration Committee or the Consumer Court within the monetary limits set each year by the Ministry of Trade.